Getting to know your clients key to success in your small business. At the end of the day, they are the ones who are going to buy your products or services, and if they are not satisfied, it is better to know as soon as possible so that you can make changes. In this day and age where it seems that a lot of human contact has been lost through the prevalence of ecommerce and big business, personalized attention to your customers is important. In this article we are going to share some tips on how to get to know your customers. Keep in mind that Armstrong Insurance offers Commercial Residential Property Coverage.

Ask them questions.

When dealing with a business, you don’t assume that you know everything about your clients’ likes and preferences. When they come to your place of business, speak with them, get to know them and ask them questions. Establishing a relationship with your customers is very important and allows you to grow your brand according to their wants and needs.

Utilize social media.

Do you have a Facebook, Twitter or Instagram account? Small businesses should use social media as means of communication with their customers because it is one of the best ways to establish a mutually beneficial relationship. You can use social media to offer customer service in case they have questions, worries or just want to leave feedback. In this way, you are not just attending to the needs of your customers, you are also showing current and potential customers that you are present and helpful, which will increase your customer base.

Send a survey.

Communicating with your customers is important, but if you want to know what they really think, you should send them a survey. You can create one online with services like Survey Monkey and email them. This will allow you to learn about and save all the information about your customers and their preferences in one place. Once you have their answers, you can decide if you need to change your marketing strategy or continue as you have been.

Let your customers write reviews.

Many businesses are afraid that users will write reviews online that will damage their ability to get new customers, but reviews are essential in knowing the truth about your business. Whether the comments are positive or constructive, it is important to have reviews in sites like Yelp, Amazon or TripAdvisor. To get more reviews, you can offer an incentive to your frequent customers by giving a discount for leaving a review. Make sure you stay relevant.

Research your competitors.

It is likely that the product or service that you offer is also offered by another company. Because of this, you need to spend time analyzing what these other companies are doing. This will help you see what you need to do to improve your business.

Getting to know your customers can help you grow your business. To protect what you have built, get a quote from your local Armstrong Insurance agent today.